Introduction
When it comes to purchasing insurance, you want to make sure that you are choosing a company that is reliable, trustworthy, and provides excellent customer service. With so many options available, it can be difficult to know where to start. That’s where J.D. Power comes in.J.D. Power is a consumer research company that specializes in providing unbiased ratings and reviews of various products and services, including insurance. In this article, we will be taking an in-depth look at the J.D. Power Insurance Ratings for 2015. We’ll explore what these ratings mean, how they are calculated, and which companies received the highest and lowest ratings.
J.D. Power Insurance Ratings 2015
The J.D. Power Insurance Ratings are designed to help consumers make informed decisions about which insurance companies to choose. These ratings are based on surveys of thousands of customers who have purchased insurance from the companies being rated. The surveys cover a range of topics, including overall satisfaction, customer service, claims processing, and price.Each company is given a score out of 1,000 points, with higher scores indicating higher satisfaction levels. The ratings are divided into several categories, including auto insurance, home insurance, and health insurance.In 2015, J.D. Power released ratings for auto insurance, homeowners insurance, and renters insurance. Let’s take a closer look at the companies that received the highest and lowest ratings in each category.
Auto Insurance
Auto insurance is required by law in most states, so it’s important to choose a company that provides reliable coverage at an affordable price. According to J.D. Power, the top-rated auto insurance companies in 2015 were:1. USAA – 890 points2. Amica Mutual – 871 points3. State Farm – 864 pointsOn the other hand, the companies with the lowest ratings were:1. Esurance – 832 points2. Liberty Mutual – 827 points3. Farmers – 822 points
USAA
USAA is a military-focused insurance company that offers a range of products and services to members of the armed forces and their families. According to J.D. Power, USAA received the highest rating for customer satisfaction in the auto insurance category in 2015. Customers praised the company for its excellent customer service, easy claims processing, and affordable rates.
Amica Mutual
Amica Mutual is a mutual insurance company that specializes in providing home, auto, and life insurance. According to J.D. Power, Amica Mutual received the second-highest rating for customer satisfaction in the auto insurance category in 2015. Customers praised the company for its knowledgeable agents, helpful customer service, and quick claims processing.
State Farm
State Farm is one of the largest insurance companies in the United States, offering a range of products and services to customers across the country. According to J.D. Power, State Farm received the third-highest rating for customer satisfaction in the auto insurance category in 2015. Customers praised the company for its competitive rates, excellent coverage options, and helpful agents.
Esurance
Esurance is an online insurance company that offers auto, home, and renters insurance to customers across the United States. According to J.D. Power, Esurance received the lowest rating for customer satisfaction in the auto insurance category in 2015. Customers criticized the company for its slow claims processing, unhelpful customer service representatives, and high rates.
Liberty Mutual
Liberty Mutual is a global insurance company that offers a range of products and services to customers across the world. According to J.D. Power, Liberty Mutual received the second-lowest rating for customer satisfaction in the auto insurance category in 2015. Customers criticized the company for its poor claims handling, high rates, and unresponsive customer service representatives.
Farmers
Farmers is an insurance company that offers a range of products and services to customers across the United States. According to J.D. Power, Farmers received the third-lowest rating for customer satisfaction in the auto insurance category in 2015. Customers criticized the company for its unresponsive customer service representatives, poor claims handling, and high rates.
Homeowners Insurance
Homeowners insurance is designed to protect your home and personal belongings in the event of damage or theft. According to J.D. Power, the top-rated homeowners insurance companies in 2015 were:1. Amica Mutual – 853 points2. Erie Insurance – 851 points3. COUNTRY Financial – 850 pointsOn the other hand, the companies with the lowest ratings were:1. Liberty Mutual – 773 points2. Allstate – 781 points3. Travelers – 787 points
Amica Mutual
Amica Mutual also received the top rating for customer satisfaction in the homeowners insurance category. Customers praised the company for its knowledgeable agents, easy claims processing, and affordable rates.
Erie Insurance
Erie Insurance is a regional insurance company that offers a range of products and services to customers in several states. According to J.D. Power, Erie Insurance received the second-highest rating for customer satisfaction in the homeowners insurance category in 2015. Customers praised the company for its competitive rates, excellent coverage options, and helpful agents.
COUNTRY Financial
COUNTRY Financial is an insurance company that specializes in providing coverage to customers in rural areas. According to J.D. Power, COUNTRY Financial received the third-highest rating for customer satisfaction in the homeowners insurance category in 2015. Customers praised the company for its excellent customer service, quick claims processing, and competitive rates.
Liberty Mutual
Liberty Mutual also received the lowest rating for customer satisfaction in the homeowners insurance category. Customers criticized the company for its unresponsive customer service representatives, slow claims processing, and high rates.
Allstate
Allstate is one of the largest insurance companies in the United States, offering a range of products and services to customers across the country. According to J.D. Power, Allstate received the second-lowest rating for customer satisfaction in the homeowners insurance category in 2015. Customers criticized the company for its poor claims handling, unhelpful customer service representatives, and high rates.
Travelers
Travelers is an insurance company that offers a range of products and services to customers across the United States. According to J.D. Power, Travelers received the third-lowest rating for customer satisfaction in the homeowners insurance category in 2015. Customers criticized the company for its poor claims handling, unresponsive customer service representatives, and high rates.
Renters Insurance
Renters insurance is designed to protect your personal property in the event of theft or damage. According to J.D. Power, the top-rated renters insurance companies in 2015 were:1. Erie Insurance – 851 points2. American Family – 839 points3. State Farm – 838 pointsOn the other hand, the companies with the lowest ratings were:1. Allstate – 812 points2. Farmers – 805 points3. Liberty Mutual – 800 points
Erie Insurance
Erie Insurance also received the top rating for customer satisfaction in the renters insurance category. Customers praised the company for its knowledgeable agents, easy claims processing, and affordable rates.
American Family
American Family is an insurance company that offers a range of products and services to customers across the country. According to J.D. Power, American Family received the second-highest rating for customer satisfaction in the renters insurance category in 2015. Customers praised the company for its competitive rates, helpful customer service representatives, and easy online claims processing.
State Farm
State Farm received the third-highest rating for customer satisfaction in the renters insurance category in 2015. Customers praised the company for its affordable rates, helpful agents, and easy claims processing.
Allstate
Allstate received the lowest rating for customer satisfaction in the renters insurance category in 2015. Customers criticized the company for its poor claims handling, unresponsive customer service representatives, and high rates.
Farmers
Farmers also received a low rating for customer satisfaction in the renters insurance category. Customers criticized the company for its poor claims handling, slow responses to customer inquiries, and high rates.
Liberty Mutual
Liberty Mutual received the third-lowest rating for customer satisfaction in the renters insurance category in 2015. Customers criticized the company for its unresponsive customer service representatives, slow claims processing, and high rates.
FAQs
1. What is J.D. Power?
J.D. Power is a consumer research company that specializes in providing unbiased ratings and reviews of various products and services, including insurance.
2. How are the J.D. Power Insurance Ratings calculated?
The J.D. Power Insurance Ratings are based on surveys of thousands of customers who have purchased insurance from the companies being rated. The surveys cover a range of topics, including overall satisfaction, customer service, claims processing, and price.
3. What is the highest rating a company can receive in the J.D. Power Insurance Ratings?
Each company is given a score out of 1,000 points, with higher scores indicating higher satisfaction levels.
4. What categories are included in the J.D. Power Insurance Ratings?
The J.D. Power Insurance Ratings include auto insurance, homeowners insurance, and renters insurance.
5. What are some of the top-rated insurance companies according to J.D. Power?
Some of the top-rated insurance companies according to J.D. Power include USAA, Amica Mutual, State Farm, and Erie Insurance.
6. What are some of the lowest-rated insurance companies according to J.D. Power?
Some of the lowest-rated insurance companies according to J.D. Power include Esurance, Liberty Mutual, Farmers, Allstate, and Travelers.
7. How can I use the J.D. Power Insurance Ratings to choose an insurance company?
The J.D. Power Insurance Ratings can be a helpful tool in choosing an insurance company. By looking at the ratings for customer satisfaction, claims handling, and price, you can get a better idea of which companies provide the best overall experience.
Conclusion
Choosing an insurance company can be a daunting task, but the J.D. Power Insurance Ratings can make the process a little easier. By looking at the ratings for each category, you can get a better idea of which companies provide the best overall experience. Whether you’re looking for auto insurance, homeowners insurance, or renters insurance, there are plenty of top-rated companies to choose from. So do your research, ask questions, and find the company that works best for you.